Process Expert, Damco Ops
The Maersk Group
Philippines
6d ago

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment.

We provide support for you to shape your own career by achieving expertise and learning on the job.

We offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.

You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training.

You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key responsibilities

Interface with origin offices to resolve issues in daily operation.

Deliver performance on timeliness, accuracy and productivity and ensure Global KPIs are met.

Follow up daily jobs in Right-fax & MCS and ensure MODS processing as per specific IOP.

Follow up and reply emails in MCS, APM or phone calls courteously and professionally.

Submit SI to carrier as per requirement before deadline.

Share experience with team leader and teammates and absorb the good suggestions from other colleagues.

Attend weekly team meeting upon request.

Work closely with team leader to meet Critical Success Factors.

Pro-actively share the best practices with team members and seek solutions for the problems identified with team

leader

Ensure to follow company policies and guidance as per staff handbook.

Perform other job related duties as required and assigned.

Constantly review standard working procedures within team leader. Familiarize and ensure the new SOPs are

understood and being followed.

Constantly review standard working procedures within your areas and update timely whenever necessary. Advise

team members of new IOPs and make sure they are being followed.

We are looking for

24 months work experience in customer service

Bachelors Degree holder

Amenable to work on rotating shift

Time management skills.

Microsoft office software knowledge

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