ROHQ - ICRM - Data Transfer Compliance Officer
Citigroup Inc
Manila, Philippines
2d ago

Description

About Citi : Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 jurisdictions.

Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s explain what we do and explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.

Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Description : Independent Compliance Risk Management (ICRM) is a global organization of over 2,400 professionals covering Citi’s global businesses striving to be the best for our clients.

  • ICRM facilitates responsible finance with objectives to : i) Drive and embed a risk culture throughout the organization;
  • ii) Maintain a framework that provides reasonable assurance and facilitates firm-wide compliance with local, national, or cross-

    border laws, rules, regulations, Citi’s internal policies and procedures, and relevant standards of conduct; and iii) Protect Citi’s reputation by managing compliance risk across products, business lines, and geographies, supported by globally consistent systems and processes.

    Compliance Risk is defined as the risk arising from violations of, or non-conformance with, local, national, or cross-border laws, rules, or regulations, Citi’s internal policies and procedures, and relevant standards of conduct.

    Scope : The Citi Service Center (CSC) located in Bonifacio Global City, Philippines is comprised of two legal vehicles Citibank, N.

    A., Regional Operating Headquarters (ROHQ) and Citigroup Business Process Solutions (CBPS) established in 2003 and 2004, respectively.

    ROHQ provides qualifying and shared services to countries in APAC, EMEA, LATAM / Mexico and NAM regions with over 2,500 employees supporting Enterprise Infrastructure, Consumer Operations & Technology (GCB O&T), Institutional Clients Group Operations & Technology (ICG O&T) and Global Functions such as Finance, Human Resource, Risk and ICRM.

    CBPS provides voice and non-voice inbound and outbound operations for NAM, UK, Australia, Singapore and the Philippines with over 3,100 employees.

    The APAC ICRM Cross Border Data Clearance (CBDC) Hub team centralizes the compliance review of initiatives with cross-border data transfer requirements related to data privacy, bank secrecy, data localization and outsourcing.

    The Data Transfer Compliance Officer, acting on behalf of the APAC Country Compliance Officers, and following an agreed engagement model, provides support to and proactive engagement with initiative owners, including offering credible challenge, and timely and proactive escalation of issues and reporting, as appropriate, as initiatives progress through the CBDC clearance process.

    The Data Transfer Compliance Officer reports directly to the Senior Data Transfer Compliance Officer and will work closely with the APAC Country Compliance Officers, the Chief Privacy Office (CPO), and other ICRM CBDC Hubs.

    Key Responsibilities Governance and Organization :

  • Enhancing Governance : Act as a subject matter expert and advisor, providing initiative owners with insight and practical solutions as well as credible challenge to improve the cross border data control culture and risk environment.
  • Key Responsibilities Compliance Risk Culture :

  • Stakeholder Support and Relationships : Developing relationships with key stakeholders outlined above. Proactively anticipating and helping the Initiative Owners with changes in the compliance and / or regulatory environment impacting the CBDC process.
  • Providing support on cross border data requirements interpretation and exposure. Building and maintaining strong relationships with CBDC Operations and other stakeholders to create a supportive and seamless cross border data compliance and control culture and an appropriate risk environment.

    Key Responsibilities Processes and Activities :

  • Timely compliance review and clearance of CBAT initiatives for assigned APAC Countries
  • Participate in implementing performance measurement and key performance indicator reporting and metrics as required by businesses and functions engaged in CBDC activity in order to raise awareness of key risk areas.
  • Preparation of materials for reporting purposes

  • Independent Compliance Risk Management : Support the Senior Data Transfer Compliance Officer in managing requirements, laws and regulations, and global Citi policies, standards, and procedures applicable to the APAC ICRM CBDC Hub.
  • Document and maintain inventory of agreed country engagement model. Providing clear, timely and invaluable advice and guidance to Initiative Owners on cross border data compliance matters.

    Identifying potential areas of compliance risk or vulnerability

    Qualifications

  • At least 3-5 years of experience working in Compliance or data privacy related function in the financial services industry, preferably in banking and insurance
  • The individual should have the ability to independently challenge, when needed, while at the same time being supportive and solution-
  • based and not being perceived as obstructive

  • Strong communication and interpersonal skills with the ability to effectively communicate the ICRM vision to various stakeholder groups
  • Strong relationship management and influencing skills are essential
  • Highly organized and detail-oriented with the ability to multitask and manage multiple requirements
  • Excellent execution, time management, and planning and organizational skills with a strong follow through discipline
  • A self-aware, self-confident individual who is able to work as a team member, and who is also able to work closely with remote teams
  • Ability to interact, build and cultivate strong partnerships with a variety of stakeholders at all levels and across different geographies / functions / products / roles / seniorities
  • Knowledge of cross-border data requirements such as data privacy, bank secrecy and outsourcing in APAC is an advantage
  • Bachelor’s degree / University level education preferred, however exceptional candidates who do not meet the criteria may be considered for the role provided they have the necessary skills and experience
  • Mandarin / Traditional Chinese desirable
  • Travel

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