Learning Operations Coordinator
37d ago


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary Reporting to the Regional Recruitment / Learning Manager, the incumbent will be primarily supporting Learning Operations activities and secondarily providing support to Recruitment Operations.

The coordinator will also provide general assistance to the HR Operations team. The coordinator will liaise and partner with offshore coordinators to seek guidance to ensure overall support to key clients and stakeholders.

This role entails proficiency in English, Mandarin and Cantonese and is expected to coordinate with candidates, employees and other stakeholders of Chinese-

speaking countries in Asia. Key Accountabilities : Learning Coordination

  • Work with learning partners in arranging program schedules, requirements and logistics.
  • Schedule, order or print, scan and track learning documents for training support (pre-training preparations and post-session support)
  • Receive and coordinate reservation of resources required to deliver training programs (room reservation request, schedule room setup / teardown & reserve training equipment, receive and request training related supplies and consumables).
  • Confirm resource bookings and orders with learning partners.

  • Work with learning vendors and suppliers to meet training needs.
  • Generate periodic reports for learning partners
  • Initiate and monitor training related incentives, reimbursements, charge-backs or deductions.
  • Work with the local training manager and learning admin lead to encode, monitor, update and change training session in learning management system.
  • Manage and administer training agreements as needed.
  • Provide consultation on schedule of course fees, certification and proctor such events.
  • Recruitment Coordination

  • Assist the Talent Acquisition Team in selected recruitment activities
  • Job Posting through internal and external job sites
  • Facilitating interview scheduling between candidates and hiring managers / recruiters; coordinating logistical arrangements for interviews
  • Initiating Background Check, monitoring and performing first level adjudication
  • Initiating Candidate Onboarding; collection and completion of all pre-employment requirements
  • Work Relationships :

  • Regional Recruitment and Admin Lead & Regional Learning and Admin Lead - Daily coordination, supervision of assigned tasks, control / decisions on various tasks for regular coordination and implementation.
  • Talent Acquisition & Learning Partners - Receive recruitment admin and learning admin request. Respond in an agile and timely manner.
  • Qualifications

    Qualifications : Technical knowledge / Soft skills

  • Graduate of a Bachelor’s degree or a Vocational course
  • 1-2 years HR experience preferably in training / administration / recruitment
  • Working knowledge of various policies and practices;
  • Working knowledge of HR Systems such as Workday, Taleo, Compass
  • Proficient in Microsoft Office Applications
  • Excellent oral and written communication skills in English, Mandarin and Cantonese
  • Excellent customer service skills
  • Well-developed time management skills with ability to handle multiple priorities
  • Strong organizational skills
  • High attention to detail and accuracy
  • Strong sense of urgency and flexibility
  • Provide tiered support for Learning and Recruitment queries
  • P-File Administration
  • Preparation and releasing of certificates, letters that are driven by employee movements
  • Maintains a professional and confidential approach while working with employee data and transcripts that are part of program logistics
  • About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.

    We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.

    At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

    Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment.

    A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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