Customer Service Associate (Ortigas, June 1)
FIS
Pasig, PH
5d ago

Position Responsibilities / Requirements

JOB SUMMARY

The Customer Service Associate (CSA) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by ensuring that all customer requirements are completely met.

The CSA has primary responsibility for ensuring that customer needs are met.

DUTIES & RESPONSIBILITIES

  • Acknowledge and appropriately greet and assist customer in a timely manner.
  • Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
  • Effectively present, discuss and / or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
  • Manage calls professionally, efficiently and with good communication skills.
  • Research answers to questions using a variety of manuals and resources
  • Familiarize self with the research and information resources and knowledge bases at hand.
  • Stay abreast of current news, financial information, problems, changes and updates relevant to our user community.
  • Follow systems and procedures outlined by client and company.
  • Participate as a key team player by supporting operations as needed.
  • Maintain departmental housekeeping standards.
  • FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-

    keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe.

    FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available and

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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