Customer Service for MAG
Unilever
Philippines Taguig
8d ago

Description

MAIN JOB PURPOSE : The Customer Service Major Accounts Group Executive will lead Order to Cash operations for MAG customers and partner with CD, Distributors and Customers and initiate activities to foster rapport and drive operational improvement and efficiencies JOB SUMMARY

  • Work with Distributors, CS DT Team and Supply Planners to pre-empt problems and provide solutions on Customer, Supply, Demand other losses
  • Coordinate with Distributors, CS DT, Supply Planning and Stock Management Teams to secure inventory for Customers. Check on-
  • hand inventory versus customer orders and coordinate additional stock requirement should on-hand inventory be insufficient, especially in the event of foreseen stock outs and promotional item allocation for the duration of the promotional period

  • Review of service level by category with DT and Supply Planning Team to track improvements in stock availability
  • Monitor secondary service level and aligned service level from Distributors to MAG Customers
  • Monitor on-site availability (OSA) and provide analysis and opportunities to increase growth through higher OSA
  • Work with Logistics Team and Distributors to ensure high on-time deliveries to the customers
  • Feedback to Logistics, Distributors and Quality Teams any customer feedback on product quality
  • Work with Distributors and Accounts Receivable Team to ensure on-time collection and other cash application through benchmarking and process excellence sharing
  • Define demand drivers, sources of data and causal relationships
  • Work with Customer and WOM Teams to input promotions and other activities into the forecast
  • Communicate all Customer activities in respective category S&OPs for discussion in DPMs
  • KEY REQUIREMENTS

  • Bachelor’s degree holder, any relevant course
  • Has strong command of English and Filipino language
  • Has advanced know how in MS Office applications
  • Has good interpersonal skills and stakeholder management background
  • Willing to be assigned in BGC, Cebu or Davao
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