Health Care, Claims And Benefits Representative (Manila)
One Contact Center
Ilocos Norte, Philippines
6d ago
source : FIndojobs

Company Overview One Contact Center embraces a work life balance environment. Plenty of growth and promotion from within opportunities for all employees.

Everyone is treated with fairness and respect. We have a lot of employees with more than 10 years of tenure. Our agents have access to a nice sleeping quarters and a very relaxing lunch room with a dual large flat screen TV.

One Contact Center has been in the business since 2000. Job Summary The Health Claims and Benefits Rep will provide customer service and assistance to callers regarding their policy questions and route calls to appropriate parties.

This role is part of a team environment, which requires group accountability to complete all necessary support and functions of the operational team as a whole.

Responsibilities and Duties Provide inbound customer service support with a smile. Listen to the needs of the caller with empathy and resolve the issues quickly.

Continuous training to gain excellent knowledge of the skills needed. Expertise in the CRM and escalate issues as directed.

Adheres to all company policy and maintain a positive attitude always. The work schedule is generally from 11pm to 8am. Working hours may change depending on the client's needs.

This position reports to a Supervisor. All calls are recorded and monitored by a QA specialist to calibrate for improvement.

Qualifications and Skills Must have Health Care Experience for at least 6 months. BPO industry experience for at least 2 years.

Preferred BS Nursing or medical related field. Excellent enunciation, grammar and communication skill. Complex problem solver skill in a customer service environment.

Sound knowledgeable, professional, enthusiastic and reliable in the phone, Benefits and Perks PHP 10k Retention Bonus after 3 Months.

PHP 5K Attendance Monthly Bonus. To qualify no late and no absences. Health Care Benefit after regularization. Individual incentives for excellent performance.

Free Pizza for everyone as a team incentive for great team performance. For further inquiries you may also send us a message at these numbers : Landline : (02) 661 3899 Globe : +639054336933 / Smart : 09088809906 ( look for Randy ) Or visit us at : 33rd floor, Antel Global Building Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City) (Please bring 1 resume and valid ID for the building pass) fpNbqiApDG

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