Bilingual Customer Service Support (Spanish & English)
Sourcefit Philippines Inc
Philippines
1d ago
source : Monster

Job Description :

Sourcefit Philippines is looking for Bilingual Customer Service Support. Gain the opportunity of Joining a fast growing BPO Comapny.

As a Bilingual Customer Service Support you are responsible for responding to incoming customer calls and e-mails to support ourclients consumers with their needs in an professional and elegant manner

Responsibilities

  • Support Spanish Speaking customers
  • Answer incoming calls & e-mails, respond to customer questions / complaints / inquiries / payments; ensure all inquiries are handled and documented per the program protocol in a timely, accurate, and professional manner
  • Maintain professional etiquette and provide effective customer service when corresponding with customers via e-mail or phone;
  • Maintain good communications with management, keeping them fully informed of all problems or unusual matters of significance;
  • Focuses on performing superior customer service and building rapport with customers.
  • Types customer records and notes / updates in the customer system per each call to ensure ongoing excellent team customer service
  • Maintain a high level of performance in team Key Performance Indicators (KPI) in handle times, quality, and attendance.Qualifications :
  • Fluent in written and verbal English and Spanish
  • High School Education or equivalent combination of experience / education
  • Strong computer skills including the ability to navigate the Internet and other computer programs;
  • Excellent comprehension & problem solving skills;
  • Demonstrates a genuine respect for people, their concerns, feelings, well being and appreciation of them as one of our customers;
  • Apply
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