Responsible for the day-to-day operations of a team of collectors. Plans, directs, supervises and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements.
Recommends operational improvements. Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards and conducts performance evaluations.
Trains and coaches staff. May make hiring decisions. Typically a first-line supervisor.
Market Skills and Certifications
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