IT Helpdesk
Important company in the sector
Parañaque, National Capital Region (PH), PH
2d ago

Daily morning routine

  • Monitoring of text to DBF sales data conversion of selected principals / clients.
  • Principal Helpdesk email monitoring
  • SAP related :

  • ZELP report recipient maintenance
  • Weekly reports triggering
  • Monthly reports triggering
  • Extraction of ZELP / PCDET sales data (upon request)
  • Retrieval of historical sales data (upon request)
  • Extraction of updated mailer recipient list (upon request)
  • Extraction of ZPC (from SAP) standard reports (upon request)
  • Item code and description list (upon request)
  • SAP Solutions Manager (SOLMAN) and SRA Tickets :

  • Acknowledge and logged tickets
  • monitor and closing of tickets
  • preparation of day end monitoring (Weekly and Monthly)
  • Zip-Online (1st Level Support) :

  • Coordinate with Zip-Online admin for all Zip-Online issues and concerns
  • Coordinate with Zip-Online admin for creation of new Zip-Online admin account
  • Zip-Online user account creation
  • Zip-online user account password reset
  • Sharing of reports per Zip-Online user
  • Scheduling of report per Zip-Online user
  • Extraction of Zip-Online reports (upon request)
  • Sales matrix update assistance
  • Zip-Online calendar update (upon request)
  • AsiaRx (1st Level Support) :

    PPA (Principal Approval) and E-Order (Web-Ordering)

  • Coordinate with AsiaRx admin for all AsiaRx issues and concerns
  • AsiaRx PPA user account creation
  • User account password Reset
  • Email address update
  • Master Data Management :

  • Preparation of updated item master list
  • Preparation of updated customer master list
  • Insight access request (coordinate and monitor with EBS Systems Analyst)
  • Archiving and management of LCRI (Local Contractual Reports Interface)
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