IT Executive
Global B2B Consultancy Inc
Manila, Philippines
1d ago
source : Wisdom Jobs

Job Purpose Operational Support Duties and Responsibilities Operational Support team to resolving and troubleshoot any issues downtime that related to IT system and web applications Following up all pending issues with relevant departments team and keep record for all issues on root cause analysis resolution and update tickets timely logged in helpdesk system Monitoring repeated issues deal with relevant departments and seek for permanent solution by implementing case study to the operation and improve performance standard in a way of shorter timeframe other possible solutions and possible causes which needs to manipulate in long term Cooperating with relevant departments IT Dept Payment Dept Compliance Dept and Marketing Dept to provide a prompt result to all issues Reporting to management for those overdue cases and follow up until the case is solved completely and effectively Knowing well about protocol in dealing with issues Who to find Where to find first and How to follow up issues including necessary actions being taken for the issues Being resourceful for operation and Knowing well how to find better solution for each issue e g system tools software hardware Working procedures issue resolution flows Qualifications Willing to stay overseas Based in Manila Philippines Candidate must possess at least a Professional Certificate Diploma Advanced Higher Graduate Diploma Bachelors Degree Post Graduate Diploma Professional Degree in Computer Science Information Technology Engineering Computer Telecommunication Science Technology IT System related or equivalent Possess strong problem solving and communication skills Ability to work in a team environment with good learning attitude Able to work in shift irregular and also weekends and public holidaysPreferably someone who have experience in Software Application Support Development knowledge or equivalent With 1 year s of working experience in the related field is an added advantage Required Good command in written and spoken in English Chinese Can Speak Fluently Fresh graduates are encouraged to apply as well Benefits Accommodation Housing allowanceFree mealsMedical insurance coverage

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