SeaMoney - Collections Agent
Shopee
Manila, Philippines
6d ago

Job Description :

  • Responsible for collecting and negotiating past due payments
  • Comply with over-all call quality standards
  • Provides exceptional service while being empathetic when evaluating customers' situations to provide relevant solutions
  • Works in a professional, customer-centric, and high-volume environment
  • Making outbound calls to determine reason for delinquency
  • Meet defined team goals and activity metrics
  • Responsible in reviewing the general accounts collection and determining the accounts that require escalation
  • Requirements :

  • Candidates must have at least 2 years of customer service experience
  • Preferably with collections or sales background
  • Candidates must at least complete 2 years in college
  • Must have experience in using Salesforce or similar application / CRM
  • Excellent English communications skills
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