Shift includes 1st, 2nd, or 3rd shift. Schedules could include weekend work.
Description : Responsibilities
Provide second line technical support to enterprise customers and partners for their use of the company’s products under multiple environments
The support duties to be performed include : Take customers calls over the phone, email and ticketing systemAnalyse customers problems by using remote access, debug files, network captures and moreRecreate customers symptoms at a lab environment and assist in troubleshooting and resolving product bugs
Three years of experience or more in customer service
Deep knowledge of Linux (RHCE or equivalent level) and at least advanced of Windows operating systems
Knowledge in the following areas of technology : HTTP, Proxy, Networking, TCP / IP, Security, SQL
Quick learner with a desire to learn new tools and techniques
Multi-tasking and problem resolution abilities
English Fluent (verbal and written)
Additional (nice to have) :
Knowledge of Java
Experience with PostgreSQL
Experience with Squid
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.