TAC Engineer
Trustwave
Salcedo Village, Makati
1d ago

Shift includes 1st, 2nd, or 3rd shift. Schedules could include weekend work.

Description : Responsibilities

Responsibilities

  • Provide second line technical support to enterprise customers and partners for their use of the company’s products under multiple environments
  • The support duties to be performed include : Take customers calls over the phone, email and ticketing systemAnalyse customers problems by using remote access, debug files, network captures and moreRecreate customers symptoms at a lab environment and assist in troubleshooting and resolving product bugs
  • Requirements :

  • Three years of experience or more in customer service
  • Deep knowledge of Linux (RHCE or equivalent level) and at least advanced of Windows operating systems
  • Knowledge in the following areas of technology : HTTP, Proxy, Networking, TCP / IP, Security, SQL
  • Quick learner with a desire to learn new tools and techniques
  • Multi-tasking and problem resolution abilities
  • English Fluent (verbal and written)
  • Additional (nice to have) :

  • CCNA
  • Knowledge of Java
  • Experience with PostgreSQL
  • Experience with Squid
  • Education :

    We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

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