OVERVIEW OF THE ROLE
As a Lifestyle Duty Manager, you will be responsible for leading a small overnight team of Lifestyle Managers working on requests including travel, dining, tickets and creative for our membership base.
You will spend 2 thirds of your working hours managing requests and speaking with members and 1 third of your time listening to calls of your line reports, running 1.
2.1s and coaching sessions. You will be fluent in English and Cantonese / Mandarin would be useful but not essential. A strong experience working in customer service in a supervisor or management capacity.
We operate in an exciting and dynamic market and want leaders that have a real sense of what makes great customer service and know how to drive change and innovation in their roles.
The pace of work is fast and challenging, but highly rewarding.
You must have passion and love working with and developing people. In your role you will lead the performance of a team situated in a very important area of our business.
Your success will also come from excellent communication skills and having a pro-active approach to all that you do. A passion for customer service is essential as well as the ability to thrive under pressure.
Who are we?
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees.
We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.
We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.
Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
Will you help take us there?
SKILLS AND QUALIFICATIONS