Senior Operations Manager
TaskUs
Manila, Philippines
12d ago

Responsibilities

  • Oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.
  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Responsible for regular and often daily interactions with all the company departments / campaign team leaders and the whole management team.
  • Maintain open line of communication between staff and senior management.

  • Manages and staffs the operations assigned.
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training;
  • provision of excellent clientele service, problem resolution and the like.

  • Develop individual & team goals and implement plan to carry out objectives.
  • Guide Operations Managers in meeting of all team & individual goals.
  • Ensure compliance with all established policies and procedures.
  • Assist the VP for Operations in crafting operations procedures.
  • Qualifications

  • At least 3 year(s) of working experience in the related field is required for this position; preferably Director / VP Level specializing in BPO Operations and Management or equivalent.
  • Has handled at least 1,000 FTEs
  • Candidate must possess at least a Bachelor's / College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board / Bar / Professional License Exam), Post Graduate Diploma / Master's Degree, any field.
  • Strong computer skills required, especially in using MS Office applications.
  • Should have a track record of meeting targets and delivering on targets.
  • Excellent verbal and written communication and customer service skills.
  • Ability to multi-task and work in a fast paced, high stress environment.
  • Ability to build productive business relationships with clients.
  • Strong organizational, analytical and managerial skills.
  • Must possess a professional, courteous, and resilient attitude.
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