Training Manager
TaskUs
Manila, Philippines
15d ago

Responsibilities

Oversee and direct the activities of a number of campaigns along with all Team Leaders and ensure that the quality standards of the products / services as set by the client / management are being monitored and maintained across all the campaigns.

Ensure that every employee is fully trained and can do their job effectively, help employees learn new skills and / or develop existing ones.

Help employees create long-term career plans within an organization.

Plan total Training & Quality policies, programs, and initiatives in line with the OperationDepartments Objectives

Guide Training Supervisors, Quality Coach & QA’s in meeting of all team & individual goals

Oversee development of training modules / programs, new testing tools, methods and systems to ensure products and services meet quality standards.

  • Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews;
  • preparing and completing action plans; implementing production,

    productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.

    Work directly with the teams and communicate effectively with the Operations Director, Operations Manager and their US Counterparts

    Support Management decisions and activities

    Qualifications

    Candidates must possess at least a Bachelor’s / College Degree, any field

    Must have at least 5 year(s) of managerial and / or supervisory working experience in a call center

    specializing in Training and Quality Control / Assurance

    Excellent interpersonal and communication skills

    Knowledgeable in Google and MS Office applications

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