Training Manager
Manila, Philippines
15d ago


Oversee and direct the activities of a number of campaigns along with all Team Leaders and ensure that the quality standards of the products / services as set by the client / management are being monitored and maintained across all the campaigns.

Ensure that every employee is fully trained and can do their job effectively, help employees learn new skills and / or develop existing ones.

Help employees create long-term career plans within an organization.

Plan total Training & Quality policies, programs, and initiatives in line with the OperationDepartments Objectives

Guide Training Supervisors, Quality Coach & QA’s in meeting of all team & individual goals

Oversee development of training modules / programs, new testing tools, methods and systems to ensure products and services meet quality standards.

  • Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews;
  • preparing and completing action plans; implementing production,

    productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.

    Work directly with the teams and communicate effectively with the Operations Director, Operations Manager and their US Counterparts

    Support Management decisions and activities


    Candidates must possess at least a Bachelor’s / College Degree, any field

    Must have at least 5 year(s) of managerial and / or supervisory working experience in a call center

    specializing in Training and Quality Control / Assurance

    Excellent interpersonal and communication skills

    Knowledgeable in Google and MS Office applications

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form