Customer Service Associate | Accenture Ilocos (1703)
San Nicolas, PH
5d ago
source : Bossjob

Customer Service Representative is responsible in focusing on solving problems. You relate well to all kinds of people, listen attentively.

You can explain things easily and enjoy sharing your enthusiasm for new ideas. Tasks may include :

  • Answering customer calls and actively listening to identify their issues
  • Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
  • Maintains appropriate records, prepares required reports, and updates customer accounts
  • Performs customer request / problem identification and follows defined procedures to resolve correctly
  • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Coordinates with all sales channels for retention efforts on existing customer base
  • Develops and maintains an understanding of customer Service Level Agreements and department's / product's key performance requirements
  • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
  • May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
  • May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues
  • What are we looking for?

  • Open to college graduates and college undergraduates with related working experience
  • BPO experience is an advantage
  • Excellent verbal and written English communications skills
  • Willingness to work evenings, weekends, and holidays
  • Willing to work in Accenture Ilocos
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