Compliance Analyst (AYA13830)
Makati City, Greater Metro Manila
5d ago


The Compliance Analyst will be assigned to work closely with various internal teams and is responsible for creating, maintaining, improving, and monitoring Teleperformance USA processes and procedures, and compliance to contractual obligations and TP Policy standards.

The Compliance Analyst is expected to understand client contractual and regulatory requirements and assist process and procedure owners, in creating proper documentation as required by the many information security standards, global policies and other information security initiatives.

The Compliance Analyst is expected to be familiar and provide evaluated responses to inquiries and assessments related to Teleperformance information security standards and processes from both potential and existing clients.

The Compliance Analyst is expected to create and implement an internal assessment plan to ensure alignment to TP Policy and contractual compliance requirements.

The successful candidate will be acting as the security point of contact within Teleperformance USA related to process and procedures documentation.

Duties / Responsibilities The successful candidate will have a firm understanding of the documentation requirements included in various standards including ISO 27001 : 2013, PCI-

DSS, HIPAA / HITRUST, etc., and will be able to easily articulate that understanding while assisting different internal teams in evaluating and improving existing process and procedure documentation.

The successful candidate will have good communication skills, particularly in providing evaluated responses to client inquiries.

Is willing to actively seek opportunities to develop new approaches to meet new goals. Grasps and applies advanced concepts.

Stays abreast of new tools, technologies, and techniques, and documents them as needed by the different standards and client / regulatory requirements.

Responsibilities also include :

  • Work closely with process owners in documenting, reviewing, and improving global
  • processes and procedures

  • Maintain and ensure currency and completeness of the process and procedures
  • Monitor overall effort related to process documentation and report to management team
  • Facilitate the alignment of current business processes with client requirements and external security standards / obligations such as Visa PCI DSS, ISO27001 and ISO27002, HIPAA, etc.
  • Facilitate client and third party assessment
  • Identifying and remediating security deficiencies and gaps with business suitable controls
  • Works with global security team in the creation of policies, procedures, or guidelines to ensure the security and privacy of information and computer systems for Teleperformance.
  • Review Statements of Work, Master Service Agreements, and other contracts for security obligations and identify areas of exposure
  • Provide evaluated response to security questionnaires, RFI and RFPs
  • Serve as liaison between operations and management to maximize the adoption of and support for security plans and procedures within the organization.
  • Serve as a liaison between the organization's clients and security auditors, concerning information security and privacy incidents, laws, and policies and procedures
  • Completes all special projects and other duties as assigned. Qualifications : QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • A Bachelor's degree in computer science, engineering or a related discipline, or the equivalent combination of education, technical training or work / military experience.

  • 2+ years of Information Security / Audit and Compliance / Risk Management experience
  • Experience with regulatory requirements including but not limited to PCI-DSS, ISO2700, HIPAA, etc.
  • Working experience in information security with a focus on documenting and managing process documentation improvements on security standards (i.
  • e. ISO 27001 / BS7799, COBIT, HIPAA, PCI, SAS70, SOX)


  • Strong communication and documentation skills are highly preferred
  • Experience in a regulated (financial, pharmaceutical, health care, etc.) industry is highly desired.
  • Apply
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