Customer Support Associate | Clark | Telco Account
Sutherland Global Services Philippines, Inc
Central Luzon,Philippines
5d ago
source : Monster

Job Description :

As our representative, you will be given the responsibility to handle incoming customer phone calls related to client orders and all related issues encountered by the customer.

The basic job function of each representative is to provide customer service, in accordance to the appropriate need of the phone contact.

You are also given the opportunity to :

  • Provide first class customer service through phone and e-mail
  • Utilize provided tools and resources to resolve customer issues and walk-through
  • Ensure proper documentation is entered in the client tool pertaining to customer problems, requests, and actions done
  • Meet pre-determined targets
  • Represent the client in a professional manner
  • Adhere to clients defined processes & procedures and company policies
  • Ensure highest quality is maintained to meet and / or exceed client specifications
  • Meet or exceed minimum requirements for productivity, availability, and quality requirements
  • Its easy to get this global career! You must only have :

    Finished at least 2 years in college (or High School Graduate + work experience)

    Excellent English written and verbal communication skills

    Good knowledge of computers

    The ability to take the initiative to continuously enhance product, quality and technical skills

    The ability to support customer concerns via phone or email

    The ability to deal with frequent changes, challenging customers; with extreme focus on service and sales

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