Customer Service Specialist
Binance
Manila
5d ago

Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Resposibilities

  • The role is responsible for ensuring customer service are delivered to our customers all the time and via every communication channel.
  • Respond to customer enquiries via several channels (Chat and Email), provide information regarding products / services and other related enquiries.
  • To provide service excellence so as to develop and maintain customer loyalty.
  • Assist supervisor to work on project, handle any other ad hoc tasks assigned by supervisor.
  • Job Requirements

  • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
  • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in English.
  • Ability to work under pressure in a fast-paced environment.
  • Proficient user of office systems, both customer service specific and windows package.
  • Confident, articulate, hardworking and passionate.
  • Ability to exceed customer expectations.
  • Conditions

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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