Operational Manager
Cebu, Cagayan Valley, Central Visayas, PH
6d ago
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Operational Manager

Suitable candidate will play a major role in identifying business services and products by consulting with management and using needs assessments.

The person will conduct the necessary market analysis needed to identify the company s current position in influencing and driving of teams towards achieving goals.

He / she will work with project managers and country head to finding and developing new markets and improving sales. He / she will Contacting potential clients to establish rapport and arrange meetings.

Hence, persons who are excellent communicator, goal achiever, proactive and responsive to change are an advantage and preferred.

Responsibilities :

  • Essential Functions and Responsibilities
  • Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans;
  • completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

  • Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost / benefit analyses;
  • identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards;
  • contributing information and analysis to organizational strategic plans and reviews.

  • Develops systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces;
  • developing and executing user acceptance test plans; planning and controlling implementations

  • Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees;
  • administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions;
  • planning and reviewing compensation actions; enforcing policies and procedures

  • Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances;
  • initiating corrective actions

  • Prepares performance reports by collecting, analyzing, and summarizing data and trends
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops;
  • reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Requirements :

    Minimum Qualifications :

    Candidate MUST possess a bachelor’s degree in any of the following disciplines : Business Management, Marketing or related areas

    At least 2 year(s) of working experience in the same role is required for this position

    Experience in the same field and with Technical Background

    Strong Problem Solving Skills

    Good People Management

    Managing Process

    Strong Customer Focus and Customer Service

    Engages in Process Improvement

    Experience in media operation and with good knowledge in social media application will be an advantage.

    With presentable, approachable, and social exchange skills.

    Applicants must be willing to work in IT Park Cebu City

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