TA Marketing Specialist (Content Strategist)
TTEC
Metro Manila, Philippines
4h ago

TeleTech is seeking a Content Strategist to join our Enterprise Services team.

Our Human Capital team brings significant value and contribution to our company through always looking for new ideas and challenges to meet our employee satisfaction.

We want to show our public that Teletech is the right place to work.

What you'll be doing :

The Strategist's core responsibility is to create compelling content on digital and traditional platforms. He / she is versed in business writing, creative storyboarding and mixed media, and will draw from agency best practices to develop content in partnership with the Creative and Digital Teams.

Content audit is a secondary expectation for the successful candidate.

Identifying the key objectives of each content, how will it be tracked and measured will also be an important part of the overall content strategy.

The content strategist oversees the creation and maintaining marketing calendars, guidelines, processes, frameworks and content integration plans.

The role may also be responsible for engaging with employees to discuss marketing related efforts, sending email blasts, creation of marketing programs and other marketing related efforts.

What you'll bring to us :

  • Create a comprehensive content plan to support specific client recruiting goals within an assigned geography
  • Analyze reports to track the content effectiveness of each marketing channel
  • Develop content initiatives including the recommendation of innovative ad campaigns and promotions needed to support these plans and partnership with internal and external creative resources to design and produce these tools.
  • Act as a project manager for content creation by establishing deadlines, approving marketing concepts, and holding vendors accountable for on-time delivery.
  • Improve the key content success metrics associated with hiring goals including conversion rate, cost per hire, time to fill, and client satisfaction
  • Work with the corporate support teams and approved vendors to ensure the marketing campaigns and value propositions are appealing to the local market.
  • What skills you'll need :

  • Candidate must possess at least a Bachelor's / College Degree, any field.
  • Strong knowledge of the local market and marketing channels
  • Flexibility in various work situations
  • Creative and innovative content ideas
  • Great interpersonal skill with candidates of all ages and backgrounds
  • Proficient in Microsoft Office
  • Ability to influence others by example, coaching, and mentoring
  • Strong email and oral communication skills
  • Project management skills
  • Preferred

  • Two years minimum experience in content marketing and strategy
  • Who We Are :

    TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

    Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.

    Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech's business processes and operations.

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