What you will enjoy :
Competitive Salary Package!
PERMANENT WORK FROM HOME (Equipment is provided)
Paid sick and vacation leaves
Other positions available :
Team Manager(Japanese Speaker)
Team Manager(Korean Speaker)
Team Leader(Japanese Speaker)
Team Leader(Korean Speaker)
Trainer (Korean Speaker)
Job requirements :
Must be native / fluent in Japanese language, both verbal and written.
Good to excellent English communication skills
Excellent customer service, sales and technical skills
Proficient in Microsoft Office
Ability to multitask and prioritize tasks
Amenable to be assigned either on Work-from-Home or Work-On-Site setup, if necessary
Highschool Diploma / Certificate or equivalent
Experience working in the BPO industry is preferred but not required.
Technical requirement / s for WFH candidates :
Wired internet connection / physically wired to modem.
Key responsibilities :
Answer inbound calls, emails and / or chat from customers ranging from product information, product inquiries, complaints, follow ups, etc.
Connect with existing customers to gauge general satisfaction and get insights on how to improve our products and services.
Contact potential customers or leads to explain the product or service that the company offers.
Basic knowledge on accessing the existing system and tools in handling issues and concerns