System Engineer
Vodacom
Asia Pacific
3d ago

Cloud Ops Engineer is responsible to providethe IT support for Vodafone local markets as 2nd line team responsible for resolving complicated technical issues or escalating them to the next levels or vendors.

The role includes maintaining the availability of the applications and their hosted servers, management of all the system components and development of scripts to automate the system activities.

  • Maintaining the availability of the applications, databases, operating systems and cloud infrastructure / virtual infrastructure.
  • Creation & cloning of the servers and applications according to the capacity plans that fulfill the business needs including any configuration activity required including but not limited to network, storage, CPUs, memory.
  • Configuration, management and maintenance of the applications, databases, operating systems and cloud in terms of networks, storage, user management & security.
  • Patching or upgrade of the virtual environments in scope including applications, operating systems and cloud infrastructure / virtual infrastructure.
  • Performing all housekeeping activities across the whole environments in scope (e.g. backup & restore).
  • Performing all possible technical troubleshooting steps across the whole service (cloud infrastructure, virtual machines, mobile platforms and back end systems) to identify and solve the issues and fulfill service requests.
  • Perform any regular deployment activities for middleware enhancements and new releases.
  • Developing scripts to automate system activities.
  • Creation and configuration of automated alarms generated by theevent management systems.
  • Utilizing the existing team applications and tools (knowledge base, Documentation database) to solve the issues.
  • Qualification / Experience :

    Bachelor of Engineering / computer science or related discipline

    3-5 years IT Support, system administration, databaseadministration and cloud administration experience

    Technical skills :

    Experience in AWS EC2 Cloud, Elastic load balancers, Elastic IP’s, S3, VPC, Identify Access Management and Security Groups.

    Experience in CloudWatch.

    Experience in RDS SQL Server administration.

    Experience in Redhat Enterprise 7.

    Knowledge of Windows server 2008.

    Knowledge of Route53 and CloudFormation is desirable.

    Knowledge of Security techniques and technologies.

    Development skills using (shell scripting, PERL, etc...)

    Remedy experience is desirable

    ITIL Foundation certification is a plus.

    Application deployment management and risk mitigation.

    Knowledge of Application performance & monitoring tools such as AppDynamics would be desirable

    Personal skills :

    Excellent communication skills and presentation skills.

    Self-motivated, detail-oriented.

    Willing to work on shift basis and On-call.

    Confident negotiation and online documentation (throughout the negotiation) in English.

    Good understanding of the global cooperative team environment.

    Ability to collaborate with third parties.

    Understanding of the Telecommunications Market

    Working under stress, Multitasking, Dynamicand Customer oriented

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