Program and Project Management Associate Manager

Accenture

Manila, Philippines

4d ago

Job Description

Project manage multiple small to medium scale projects from scoping through to implementation and roll out

Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support

Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects

Translate business requirements into implementation plans, furthering our mission of protecting and supporting client community

Play an active role by contributing to improving policies, product, process and support system solutions

Keep sites and teams up to date on project timelines

Review change delivery tribe throughout each day :

oEnsure prepared for upcoming launches

oCheck new posts, assess impact for your sites and take necessary actions

oCheck notifications, answer any questions asked on post

oInput / feedback into project plans

oEnsure team meets timelines and deliverables

oProactively flag risks & provide quantifiable trade off options if needed

oConsolidate information / questions / clarifications that needs to be shared with Change Delivery Team

Participate in monthly Partner Management survey and encourage Ops and QTP leadership in the sites to do the same.

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Qualifications

Bachelor's degree holder

Must have at least 10 years of Project Management experience under BPO industry and with expertise in Process Management, operations-based projects and a strong track record in implementation of these projects

Must have at least 3 years of experience in Managerial role under BPO industry

Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment

Ability to work in a fast-paced environment with minimal guidance

Experience working with internal / external stakeholders in multiple geographic regions

Must also have skills in Demand Management, Issue Management, Offering Insight, Organizational Design and Architecture, Risk Management and Work Planning and Management

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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