Design Artist, Tier2, (Japanese)
Job Purpose :
The Japanese Speaker Design Artist shall provide exceptional customer experience in assisting Vistaprint customers in Japanese.
Artist shall primarily be engaged in reviewing customer designs to ensure they meet print design standards and modify them as needed using their design skills and company’s proprietary tools.
Achieve high quality standards as defined for print review processes
Review designs for print processes
Key Responsibilities / Duties
Process designs from customers based on the process requirements and produce a high-quality result useful for production ensuring customer satisfaction
Achieve the targets set by the team lead / team manager
Demonstrate a positive attitude
Execute processes as documented and made available
Proactively raise issues regarding systems, tools, performance and processes
Apply customer satisfaction oriented approach in daily tasks
Perform additional duties as requested by team leader / team manager
Address the issues faced in the manufacturing facilities and provide necessary feedback to the team lead
Involve in activities that induces continuous improvement in the skills required for the role
Experience & Qualification
Degree / diploma course in Graphics Design from a reputable institution or university
Demonstrate a high level of understanding about existing commercial designing software applications / CAD tools such as Adobe Illustrator or Corel Draw, Adobe Photoshop
Exhibit creativity skills that are at par with industry standards
Any knowledge / experience around embroidery digitization is a plus
One or more years of experience with Graphic Designing (commercial / non-commercial)
Strong ethical behavior combined with unmatched passion, commitment and drive for quality excellence
Fluent with verbal and written Japanese communication
Knowledge of MS Office applications such as Excel, Word, Outlook
Ability to adapt to new software applications / CAD tools
Must be adaptable. Implements plans or activities related to a change initiative in or affecting one’s functional area or expertise
Strategic. Displays awareness and supports the objectives and purposes of Vistaprint and its application in one’s own work
Customer Obsessed. Develops opportunities in process to ensure that client expectations are met or exceeded. Provides guidance to direct peers / direct reports in handling challenging customer situations in a professional manner.
Data Driven. Asks questions and requests for data to understand the situation
Design Quality Advocate. Conceptualizes and executes graphic design that reflects universal principles of good design, meets industry and Vistaprint standards, and satisfies the customer use-case based on their creative briefs
Master of Tools & Process. Utilizes acquired and existing knowledge to perform designated tasks independently with minimal errors (90% accuracy).
Demonstrates a solid understanding of core concepts within this competency
Minimum Skills Requirements
Speaking Proficiency - Level 7 / 10. Comprehend detailed information with fewer contextual clues on unfamiliar topics;
produce, initiate, and sustain spontaneous language interactions, although wordy when necessary; and can satisfy social and professional needs by recombining learned vocabulary and structures.
Writing Proficiency Level - Level 4 / 5. writing is clear with almost no errors; the few mechanical, grammatical, and / or word usage errors that occur do not interfere with communication;
most of the ideas are well developed with relevant supporting examples and details.
Listening Comprehension - Level 7 / 10. can comprehend detailed information with fewer contextual clues on unfamiliar topics, defend their ideas during a discussion and understand some idiomatic expressions used by native speakers, and settle a disagreement.
Reading Comprehension - Level 8 / 10. Understands general interest readings of 5-7 pages; scans texts, internet for specifics.