Business Analyst
TELUS International
Araneta
5d ago

Basic Information

Description and Requirements

Position Summary :

Produces standard scheduled and ad-hoc reports as required and requested by appropriate parties in. Management and external clients.

Collects, prepares, evaluates and analyzes statistical data for each operational division within the program. Prepares reports and decks and participates in the analysis and interpretation of data as appropriate.

Functional Responsibilities :

Collects data from all pertinent sources and utilizes this to prepare and distribute specially designed reports and decks.

Shows performance of each division of the program and / or that of the whole program in an organized and timely fashion, whether intra-day, daily, week-to-date, weekly, month-to-date, monthly, quarter-to-date, quarterly, year-to-date and yearly.

Coordinates with both internal and external parties to ensure that all information on reports and decks are complete and accurate for perusal of all parties.

Ensures availability of reports and decks needed by internal Management and external Clients.

Prepares the appropriate reports and decks by collating all pertinent information in a standard and consistent document. Ensures accurate summarization of all collated data prior to routing to all parties.

Accomplishes the appropriate agent, team, division and program - level reports by capturing data from all pertinent sources.

Computes for all needed information using agreed-to standard calculations.

Provides Operations Management with metrics used as basis for assessing and measuring performance of all team members within the program.

Attends to special report requests. Gathers the report details required from the requesting individual and calibrates on customized output needed.

Devises the best and most efficient way of generating such customized reports.

Required Language(s)English

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