Quality Representative
American Express
Fort Bonifacio, PH
3d ago
source : jobs4it

Fort BonifacioWhy American Express?There’s a difference between having a job and making a difference.American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.The powerful backing of American Express.

Don’t make a difference without it.Don’t live life without it.GRPA Analyst Target testingAt American Express we provide a series of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal.

For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers. We seek creative and innovative people who are willing to join us in the challenges of the business and are committed to providing superior service.

The GRPA Target Testing team is responsible for performing testing and driving controls across GSN processes. The candidate will support the team to execute monitoring across all GSN functional areas for regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities.

This role will focus on testing for Value Generation sales practices.Key Responsibilities : Identify high risk behaviors / activities, regulatory and procedural errors through account / call reviewPerform analysis and recommend / highlight process enhancements to operationsPartner with PMA / BST teams for alignment on Value Generation Sales practices and behaviorsPartner with MIS and Compliance teams to develop and execute new automated and targeted testingIdentify opportunities to drive the effectiveness and efficiency of the GRPA Target testing teamOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulationsQualificationsPrior experience in Targeted / automated based testing is preferredAbility to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closureAbility to work effectively and cooperatively with cross functional and global teams within GSN and across AXPMust have good communication skills, strong analytical and problem solving skillsOrganized with high attention to detailStrong relationship building and influencing skillsMotivated, results oriented with commitment to deadlinesPositive attitude and flexibility to perform in updating environmentProficient in PowerPoint, Word, Excel, MIS / VBA background is a plusThe Incumbent should have a minimum performance rating of G3 / L3 in the last annual performance review.

The Incumbent should not be on any form of performance review at the time of applying for the job.Should be a Graduate with minimum 12 months in the current roleWorking hours : 12.

00 PM - 9.00 PM (Rotational shift)Language : EnglishReqID : 19010889Schedule (Full-Time / Part-Time) : Full-timeDate Posted : Jun 7, 2019, 4 : 16 : 29 AM

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