Role : Customer Service Representative (Voice Account for an In-House Contact Centre)Responsibilities :
Provide world class service excellence to clients by offering a consistent telephone banking experience
Attend to inbound and outbound telephone calls in accordance with standard operating procedures
Process online banking transactions which include financial entries and data maintenance
Identify opportunities to further enhance relationships with our existing clientsQualifications :
College Graduates of a Bachelor’s Degree or any 4-year Course
College Undergraduates must have at least 6 months experience in an international BPO / call centre role
High School graduates must have at least 1 year experience in an international BPO / call centre role
Fluent English and the ability to communicate daily with clients in English
Amenable working on shifting schedule, holidays, weekends & extended work hours
Amenable to working in BGC, Taguig
Applicants should be Filipino citizens or hold relevant residence status CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILE, AVAILABLE OPENINGS & BUSINESS NEED.
APPLICANTS MUST BE WILLING TO WORK ON A SHIFTING SCHEDULE. For faster processing, we encourage you to walk-in and apply! Visit our Career Center from 9 : 00 am to 5 : 00pm Ground floor Citi Plaza 34th Street corner Lane D, BGC, Taguig Going to Citi Plaza from Ayala MRT Station : Ride the East BGC bus route and get off at STI College along 32nd St.
Walk towards Park Triangle to the 34th Street. (LANDMARK : Kidzania) *By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its / their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.