Customer Care Representative
Citigroup Business Process Solutions Pte. Ltd.
Taguig, Philippines
1d ago
source : Bossjob

Role : Customer Service Representative (Voice Account for an In-House Contact Centre)Responsibilities :

  • Provide world class service excellence to clients by offering a consistent telephone banking experience
  • Attend to inbound and outbound telephone calls in accordance with standard operating procedures
  • Process online banking transactions which include financial entries and data maintenance
  • Identify opportunities to further enhance relationships with our existing clientsQualifications :
  • College Graduates of a Bachelor’s Degree or any 4-year Course
  • College Undergraduates must have at least 6 months experience in an international BPO / call centre role
  • High School graduates must have at least 1 year experience in an international BPO / call centre role
  • Fluent English and the ability to communicate daily with clients in English
  • Amenable working on shifting schedule, holidays, weekends & extended work hours
  • Amenable to working in BGC, Taguig
  • Applicants should be Filipino citizens or hold relevant residence status CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILE, AVAILABLE OPENINGS & BUSINESS NEED.
  • APPLICANTS MUST BE WILLING TO WORK ON A SHIFTING SCHEDULE. For faster processing, we encourage you to walk-in and apply! Visit our Career Center from 9 : 00 am to 5 : 00pm Ground floor Citi Plaza 34th Street corner Lane D, BGC, Taguig Going to Citi Plaza from Ayala MRT Station : Ride the East BGC bus route and get off at STI College along 32nd St.

    Walk towards Park Triangle to the 34th Street. (LANDMARK : Kidzania) *By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its / their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

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