Senior Technical Support Engineer
RBT Consulting Corporation
San Juan, Metro Manila, Philippines
2d ago
source : Kalibrr, Inc.

Job Description

  • Resolve customer issues via telephone, email or remote session;
  • Reproducing issue in-house and responding back in a timely manner;
  • Regular follow ups with customers with recommendations, updates and action plans;
  • Escalate issues in a timely manner according to Standard Operating Procedures;
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues;
  • Create new knowledgebase articles to capture new learnings for reuse throughout the organization;
  • Document case work accurately to ensure the correct level of detail is available for colleagues.
  • Minimum Qualifications

  • Bachelor’s degree in a related specialized area or equivalent;
  • 3-5 years of experience with installing and troubleshooting network devices
  • 3-5 years of experience as a Linux power user or administrator and diagnostician
  • 3-5 years of Windows administration or helpdesk experience.
  • Any type of certifications e.g. Microsoft, LPIC, VMware, Networking, etc. (is a plus)
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills
  • Apply
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