ServiceNow Developer - TSS
AIG Shared Services
Manila City, Philippines
6d ago
source :

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm.

We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes.

The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration.

It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

Your contribution at AIG

As an influencer at AIG, people come to you as a go-to source for help and support because of your deep knowledge and expertise.

As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done.

Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

  • Assist in performing ServiceNow Discovery and Service Mapping processes and troubleshooting the errors that arise.
  • Configure the Service Mapping tool and load data / dependencies identified by Service Mapping into the CMDB.
  • Assist in the integration / field mapping and reconciliation of data from ServiceNow discovery, Service Mapping, SCCM, SolarWinds discovery, and ad hoc loads in the configuration management module.
  • Perform change reconciliations for data in the CMDB.
  • Assist with audits of CMDB data to ensure that the data is accurate.
  • Assist with maintaining CMDB data which is not discoverable by automated tools.
  • Assist with tasks related to implementing the ServiceNow application
  • Work in documenting procedures for the discovery, configuration and change management functions
  • Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery and mapping functions.
  • What we are looking for

  • Experience with the ServiceNow application and specifically the modules relating to Discovery, management of Configuration items, and Change Management.
  • Detailed understanding of, and experience with, ITIL processes
  • Excellent oral, written, presentation, and communication skills
  • Proficiency with Microsoft Office 2013 (Word, Excel,PowerPoint)
  • Familiarity with Microsoft SharePoint version 2010 or higher
  • Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
  • Strong analytical and problem solving skills
  • Ability to effectively prioritize and execute in a high-pressure environment
  • Ability to independently set priorities and meet deadlines in a fast- paced environment; a self-starter
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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