Senior Analyst - ITSM (Release/Change Management)
sunpower
Binan, Philippines
8h ago

Senior Analyst - ITSM (Release / Change Management)

Req ID : 70146

Do you want to change the world? We do, too.

With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world.

You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space.

SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.

Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value.

We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.

Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.

In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings.

Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.

As we look to the future, we are seeking a world-classSenior Analyst - ITSM (Release / Change Management) based in ROHQ, Binan, Philippines.

In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?

SUMMARY OF ROLE

ITSM Specialist(Release Change Management) primary responsibility is to introduce, implement andmanage Release / Change Managementprocess / es to the Global IT organization for SunPower.

He or she should be a practitioner in the area, focused on core IT Service Management / ITIL functions including but not limited to areas such as release, change, asset.

problem, incident, change, knowledge, configuration and service level management.

The role requires establishing standardized metrics to measure the effectiveness of delivery of services required from the IT organization.

Also, he or she is responsible for leading Continuous Service Improvement (CSI) initiatives to meet committed SLAs.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following (other duties may be assigned) :

Key responsibilities :

  • Drive Release / Change Management process / es within the SunPower IT organization
  • Ensures that Service Level Agreements are updated and meets SunPower Business Units needs
  • Develop, recommend, implement and manage the Release / Change Management roadmap for SunPower IT, including tools develop and design
  • Coordinate with Business Units to align, update and improve offered IT services with the business requirements
  • Design IT support processes for new business requirements
  • Spearhead Service Improvement initiatives for the whole IT organization
  • Management reporting
  • Knowledge and Technical Skills :

  • Working knowledge of ITILv3 / v4 processes, particularly on Change and Release Management
  • Strong relationship management skills
  • Excellent English communication skills
  • Strong background on IT Infrastructure, Application and Digital Systems support
  • Minimum requirements

    Educational : Bachelor Degree or any4 years related course

    Experience : Minimum of 7 years working experience related to Information Technology Support

    Skills / competencies

    5 or more years of experience in implementing and managing of Change Management Process

    Working experience in managing and implementing ITIL aligned processes (Incident, Problem, Release, etc)

    Working knowledge in IT Networking

    Working knowledge in Server and Storage Support

    Working knowledge in Application Support

    Familiar with SaaS and cloud-based systems

    Familiar with Digital Transformation

    Must be ITILv3 / v4 foundation certified

    Excellent organizational skills

    Willing to work on flexible and extended shift schedules

    Must have strong analytical skills

    Languages : Above average communication skills (written and verbal)

    Preferred requirements

    ITIL Practitioner or Expert Certified

    Project Management Certification

    Experience with ServiceNow

    Ability to work and elicit cooperation from different support and business units

    OTHER PERTINENT INFORMATION

    IT Tools

    Personal computer (desktop or laptop)

    Ticketing tool

    Asset Management tool

    Equal Employment Opportunity

    The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and / or compensation, on the basis of merit.

    Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

    The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

    https : / / www.eeoc.gov / employers / upload / eeocginasupplement.pdf

    EOE Minorities / Females / Protected Veterans / Disabled

    SunPower Supports EEO

    Accommodation for Applicants to SunPower Corporation

    SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

    If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation : jobs sunpower.

    com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

    NOTICE TO ALL APPLICANTS AND EMPLOYEES

    Availability of Affirmative Action Plan for Review

    SunPower is a federal government contractor. As a part of the Company’s obligations under law, it

    must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated

    Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime

    Or Campaign Badge Veterans and for Women and Minorities as specified by law.

    Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants

    and employees, consistent with applicable law, which will be made available during office hours by

    contacting the EEO Officer.

    Lead Decisively

    Innovate Relentlessly

    Do the Right Thing

    Diversity at SunPower : Equal Opportunity EmployerSunPower Corporation is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and / or compensation, on the basis of merit.

    Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. SunPower's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

    SunPower is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

    Accommodation for ApplicantsSunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

    If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation : jobs sunpower.

    com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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