Customer Experience Team Leader
MicroSourcing International Inc.
Mall of Asia Complex, Philippines
5d ago

Job Description

  • Support Customer Experience Manager
  • Lead the team in answering all queries relating to customer enquiries including online orders to deliver an exceptional customer experience
  • Manage all enquiries across all channels including phone, email and social media
  • Liaise with Buyers, Allocators and Australia Post to resolve queries where necessary
  • Ongoing training and coaching for team members
  • Social media monitoring, responding
  • Requirements

  • At least four years experience in a Customer Service environment, ideally in retail, e-commerce or warehouse environment
  • Prior experience with Zendesk or a similar multi-channel support ticketing system
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Has knowledge in social media management tools
  • High transactional websites and customer service
  • Willing to work at Mall of Asia Complex, Pasay City.
  • Why Join Us?

    MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement.

    We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.

    Cultures and Values

    We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started.

    We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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