Korean Quality Assurance Analyst (Php 90&000 monthly)
J-K Network Services
Taguig, PH
1d ago
source : Bossjob

COMPANY PROFILE : One of the Biggest IT Services companies originated in India. They provide services in many companies globally.

The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

POSITION : Korean Quality Assurance Analyst (Php 90,000 monthly)

Industry : IT / BPO Company

Location : BGC, Taguig City

Salary : Php 90,000

Schedule : Shifting schedule with 2 days off

Work set-up : Work onsite

Benefits :
  • Allowances
  • Allowances
  • 13th month pay
  • Leave Credits
  • Government Mandated Benefits
  • Laptop / Desktop provided (After 1 week)
  • Competitive language premium
  • Responsibilities :

  • Identify strengths and skills that needs to be improved (process and communication)
  • Ensure that quality calls and performance metrics are met
  • Participate in call calibrations and meetings
  • Prepare, review and present the quality analyst result of the agent
  • Provide feedback for improvements
  • Monitor the performance of team members
  • Requirements :

  • Open for Filipinos fluent in Korean language.
  • Open for Korean nationals who have a permanent visa.
  • With at least 2 years experience as a Quality Analyst
  • Experience in customer service is a plus (preferably in contact centres, includes time in a quality assurance role)
  • Willing to work for a well known account
  • Willing to work in BGC, Taguig and shifting schedule
  • Can start as soon as possible
  • Recruitment Process :

  • Resume Screening
  • Initial - Phone interview
  • Language Assessment
  • Final Interview with Quality Manager
  • Job Offer
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