Willing to work in shifting schedules, weekends, and holidays.
Answering incoming calls from customers
Resolving customer inquiries / requests
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and timely manner
Utilizing various client-based tools and applications for customer management and servicing
Providing cutting-edge service in a friendly, confident and knowledgeable manner
A Bachelor's degree in computer science, engineering or a related discipline, or the equivalent combination of education, technical training or work / military experience.
5+ years of Information Security / Risk Management experience
Intermediate understand of OSI model
Application, System and Network security best practice knowledge
Advanced knowledge and Work experience in Security Operations or related fields such as Audit, IT Security, or Business Continuity, however other IT disciplines are eligible
Technical knowledge to understand detailed issues around business continuity, security, and overall risk in IT. Able to have enough expertise to drive a solution and solve issues, addressing risk.
Experience managing a team in a high paced environment
One or more of the following certifications or ability to obtain one in near future : CEH, CISSP, CRISC, CISA, ECSA, CHFI, CFE, MCSE, CCNA, CCNP
Experience in a regulated (financial, pharmaceutical, health care, etc.) industry is highly desired.
Experience with regulatory requirements including but not limited to PCI-DSS, ISO2700, HIPAA, etc.