Customer Service Representative - Security Support Manager
Neksjob Philippines
Makati, PH
4d ago
source : Bossjob

Work Onsite

Willing to work in shifting schedules, weekends, and holidays.

  • Answering incoming calls from customers
  • Resolving customer inquiries / requests
  • Developing and maintaining accurate files
  • Ensuring customer requests are handled in an appropriate and timely manner
  • Utilizing various client-based tools and applications for customer management and servicing
  • Providing cutting-edge service in a friendly, confident and knowledgeable manner
  • A Bachelor's degree in computer science, engineering or a related discipline, or the equivalent combination of education, technical training or work / military experience.

  • 5+ years of Information Security / Risk Management experience
  • Intermediate understand of OSI model
  • Application, System and Network security best practice knowledge
  • Advanced knowledge and Work experience in Security Operations or related fields such as Audit, IT Security, or Business Continuity, however other IT disciplines are eligible
  • Technical knowledge to understand detailed issues around business continuity, security, and overall risk in IT. Able to have enough expertise to drive a solution and solve issues, addressing risk.
  • Experience managing a team in a high paced environment
  • One or more of the following certifications or ability to obtain one in near future : CEH, CISSP, CRISC, CISA, ECSA, CHFI, CFE, MCSE, CCNA, CCNP
  • Preferred Skills

  • Experience in a regulated (financial, pharmaceutical, health care, etc.) industry is highly desired.
  • Experience with regulatory requirements including but not limited to PCI-DSS, ISO2700, HIPAA, etc.
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