Team Leader, IT Operations
Accellacare
Manila
2d ago

ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Team Lead will be responsible for leading the Applications Services team in maintaining production application environments.

The role will be focused on continually improving and optimizing applications along with operations experience.

Responsibilities include :

  • Maintaining applications in the development and test environments for pre-release testing.
  • Perform application administration monitoring services, reviewing system and application logs.
  • Provide technical support including maintenance of installed applications software; implementing, configuring, and testing new product versions with end users.
  • Interact with business users to troubleshoot installation and implementation issues
  • Maintain proper system documentation and regularly review and maintain the ICON IT knowledge database to improve overall customer experience and additional duties assisting the Application Services Manager.
  • Role Requirements :

  • Bachelor's degree - technology, information technology or related discipline
  • Minimum 10+ years of experience in Application Services / Application Administration
  • Strong management skills, but also be able to drive the team
  • Excellent communication skills in English, both verbal and written
  • Deep level of understanding of Information Technology applications and who can troubleshoot the application problems independently
  • A motivated team player with positive attitude and the ability accept and give productive feedback.
  • Ability to determine and make improvements to applications and processes
  • Must be ready to work in the US shifts
  • Benefits of Working in ICON :

    Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

    At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs.

    In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

    ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment.

    All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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