Support Engineer-SAP CRM
Manila Metropolitan Manila Philippines
6d ago

Job Purpose

The IS Support Engineer provides professional and global IT support to end users of Grundfos IS

business solutions and services (solutions & applications). By following the Incident or Request Fulfilment procedures, the IS Supporter Engineer ensures that services related to end users are restored or delivers the requested service within the agreed service levels.

It is important to have SAP CRM functionalities-account management, activity management, opportunity management, quotation and sales order management

Key Accountabilities / Responsibilities

  • Handling Incidents, Requested items, Request for Service, Standard and Normal changes in ServiceNow SAP (CRM).
  • Ticket dispatching, handling and providing timely updates to end users within Servicenow
  • Provide advice and guidance in relation to system functionalities
  • Professional verbal and written dialogue with end users
  • Escalate relevant tickets to 2nd level Support / appropriate support group
  • Ensure that agreed service levels are fulfilled
  • Create / Update user guides and internal documentation
  • Provide proactive support in driving continuous improvement to meet business performance objectives
  • What do you need to apply?

  • Have 1.5 - 3 years of relevant experience before entering level besides formal education
  • Experience on SAPCustomer Relationship Management (CRM) is a must
  • Knowledge of best practices and relevant practices, systems in IT and Support
  • Willing to work on shifting schedule (8am 5pm / 3pm 12mn)
  • Willing to work during holidays
  • Experience in ServiceNow is a plus
  • Education, training and certifications
  • Vocational certificate, Associate’s Degree or equivalent work experience
  • Why Grundfos?

    Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries, and over 19,000 employees worldwide.

    Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people.

    We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity but an obligation.

    And what matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

    Furthermore, we offer you :

    Wide range of Employee Benefits

    Great Team Culture

    Positive and Flexible Workplace Environment

    Training and Career Development Opportunities

    Additional information

    If this job sounds appealing to you, please send us your resume and motivation letter by clicking on Apply’.

    If you want to dig deeper into the Grundfos universe, please visit us on / company / grundfos or / user / grundfos

    We look forward to hearing from you.

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