Customer Retention Renewal Rep, Intermediate
Fort Bonifacio, Taguig, Philippines
6d ago


At SolarWinds, we’re a people-first company.Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities.

Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.

We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.

We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.

If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

This position is responsible for handling a large volume of transactional size renewal opportunities, resolving customer issues, and collecting customer software renewals for their SolarWinds products prior to expiration date of the software.)


  • Maintain large volume of renewals
  • High call and email volume daily
  • Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
  • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
  • Following up on assigned customer software renewal quotes and / or generate custom quotes and present to the customer
  • Verifying pricing, licenses, expiration dates with customers and resellers globally
  • Resolving order issues with customer service and order management
  • Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly
  • Performing other administrative support duties as requested
  • Achieve monthly quotas and cumulative target
  • Qualifications

  • Passion for sales
  • Excellent customer service skills
  • Excellent communication skills both oral and written
  • Excellent problem-solving skills
  • Good computer skills
  • Ability to multi-task and track multiple issues
  • Enjoys working in a fast paced, team focused environment
  • Previous experience with CRM - NetSuite and / or SalesForce are a plus
  • SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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