About Security Bank
We are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021 Best Bank in the Philippines.
We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos.
But we’re far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
As an IT Support Specialis t you will assist the IT End-User Computing Head and IT Support Officer Lead / Officer in carrying out the day-to-day operational or project-related task or activities of the team as deemed applicable by executing out the agreed deployment plan by the team while ensuring that it is within the agreed timeline.
You will address technical service requests within the agreed response and resolution time. and contribute to the team’s attainment of over-all goals.
Primarily acts as the hands and feet of the team.
How you'll contribute
Provides user support be it via phone or email, on-site or off-site to all reported IT related problems and / or issues as received both from Head Office, branches, or subsidiary users.
Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software-related, be it in-house or 3rd-party and provides appropriate solutions, recommendations, and escalation.
Set-up, configure and deploy new, replacement, additional and / or service unit IT equipment based on the standard configuration for Office, Branches and Subsidiaries as deemed necessary.
Facilitate the set-up, configuration, and deployment of IT equipment for New, Relocated and / or Renovated branches. Provide first day support for faster resolution of reported problem thus promoting a positive corporate image.
Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to proper unit for further checking as deemed necessary.
Perform user profile, application installation and configuration based on an approved request.
Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.
Check, manage and act on an assigned ticket request meeting the established Service-Level Agreement.
Perform Anti-virus maintenance. Ensure that all end-point devices have a working and updated AV engine.
Follow the Patch Management Process. Ensure that all End-point devices have the necessary and updated Patch and Security Updates deployed and installed.
What we’re looking for
Bachelor's / College Degree in Computer / Telecommunication, Computer Science / Information Technology
With at least 1- 4 years of experience
Information Technology Infrastructure Library (ITIL)
Must have strong background in Windows Operating System and other Microsoft products including but not limited to MS Office.
Knowledgeable and well-verse in computer set-up, configuration and troubleshooting and must have a strong basic network background and concept.
Must have both good communication and technical skills. Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
Works well under pressure and minimal supervision.
Willingness to learn, a team player and can establish a good-working relationship with users and his peers.
Background on basic network and ATM set-up, troubleshooting and configuration is an advantage.