Multilingual Service Desk Analyst (Mandarin)
Mandarin Level 1 Technical Support
Location : One World Square, McKinley Hill, Taguig city
Years of Experience : At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s / College Degree in any field.
Your future duties and responsibilities
The main responsibility of the Service Desk Analyst involves taking in Level 1 inquiries and providing Level 1 Technical Support to user inquiries received either via call. Chat, email or portal.
The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.
Job Role / Your future duties and responsibilities
Required qualifications to be successful in this role
Knowledge and Skills
Academic and Professional Qualifications
Technologies Desired (Not Required) : Active Directory, Office 365, MS Office Application
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.