Support Engineer - Packet Core
Ericsson
Taguig, 00, PH
2d ago

Ericsson Philippines

Location : Taguig, Philippines

Work rights : Local employement contract

Travel requirement : 25%

All employment offers to join Ericsson are subject to satisfactory completion of our global pre employment check

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our

business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best,

shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and

celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Phenomenal Opportunity

Ericsson Philippines is growing! We are now looking for a Support Engineer that will provide technical service and support to our customers.

In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.

You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments.

The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.

You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.

The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will

  • Handle and resolve Customer issues
  • Provide dedicated support
  • Deliver results & meet customer expectations
  • Handle Software Update Management (SUM)
  • Mentor Remote Service Gateway (RSG)
  • Work with diverse team
  • To be successful in the role you must have

  • Education : BE / B Tech or equivalent
  • Min years of experience : 10+ Years
  • Demonstrated ability in Packet Core (MME / EPG / PCRF)
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Presentation & communication skills
  • Additional Requirements :

  • Packet Core Experience is must
  • Support Experience and past Ericsson experience is preferred
  • IP Technology Experience is desired
  • Cloud Knowledge is desired
  • What s in it for you?

    Here at Ericsson, our culture is built on over a century of courageous decisions With us, you will no longer be dreaming of what the future

    holds you will be redefining it You won’t develop for the status quo but will build what replaces it Joining us is a way to move your

    career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and

    collaboration are embedded into the walls You will find yourself in a speak up environment where empathy and humanness serve as

    cornerstones for how we work, and where work life balance is a priority Welcome to an inclusive, global company where your

    opportunity to make an impact is endless.

    Every year, more than 10 000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment,

    benchmarking and planning actions to strengthen their workplace culture Great Place to Work® Institute’s methodology is recognized as

    rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government

    organizations Ericsson Philippines has been Great Place to Work Certified™ in 2021.

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