B.A. or B.S. (preferably with background in statistics, training, teaching or business operations).
At least 7 plus years of experience as a Training Manager and 4-5 yrs. of experience as trainer.
Domain and Industry Expertise : Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background.
Sound analytical skills and ability to deliver data-driven insights.
Prior experience with LMS, knowledgement management systems and training delivery.
Strong attention to detail and punctuality, organization and project timelines.
Crystal-clear written and verbal communication skills. You should be able to break down complex subjects into a clear, accessible language for different audiences.
Ability to work under pressure and handle speed bumps with a mature, level-headed approach.
Well-developed interest in contemporary / global issues and world events (i.e. you follow the news, discuss contemporary issues, and like to read the comments section in online articles).
Optional : Six Sigma Certification (Greenbelt preferred) or PMP certification.
Experience with Salesforce, Google Docs and Google Drive are highly preferred.