Title : Customer Support Specialist (Premium Account) G / F Three Cyberpods Centris, North Tower Alternate Titles : Customer Support Specialist Eton Centris, Quezon City Job Specialization : Customer Service Job Description : In a world full of average, Concentrix stands out.
To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better.
To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
We are looking for a Customer Care Specialist that shares this mind-set. Concentrix is an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Make that bold move today! Join Concentrix as a Customer Care Specialist! As a Customer Care Specialist, you will deliver support to the customers and clients of the world’s biggest and best brands.
You will also be responsible for; · Answering incoming calls from customers · Resolving customer inquiries / requests · Developing and maintaining accurate files · Ensuring customer requests are handled in an appropriate and timely manner · Utilize various Concentrix and client-
based tools and applications for customer management and servicing · Provide cutting-edge service in a friendly, confident and knowledgeable manner Basic Qualifications : · At least HS Graduates with / without international BPO experience, preferably with Tech account handling experience · Good English communication skills · Working knowledge on computers · Good customer service, multi-
tasking and problem-solving skills · Willing to work in shifting schedule