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Duties and Responsibilities :
Day to day project management through site performance and team monitoring.
Supervise project related forecasting to ensure SLAs are consistently met and managed. (ex. headcount and hiring management, financial forecasting etc.).
Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately.
Oversees data entry or other client related tasks in various systems.
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities.
May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.
Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours.
Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner.
Review and provide guidance with development of support materials for team use, e.g., training manuals, role aids, and views in databases.
Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s).
How to apply?
Click on Apply Now to submit your application and upload your updated resume.
In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.
For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account.
Your recruiters will also remind you of other requirements you can prepare ahead of time.
Why join Accenture?
Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, Inclusion and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Healthy and encouraging work environment
Career growth and promotion opportunities
Terms and conditions apply
Qualifications :
Bachelor's degree holder
Must have at least 7 years of overall experience in BPO Operations
Must have at least 3 years of experience as BPO Operations Team Lead
People Management skills
Must be amenable to work in Quezon City area 
