As a Customer Service and Collections agent, your role is vital in keeping our customers happy and contributing to our organizationâs growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
â¢ Be the first point of contact with our fast growing user base
â¢ Handle customerâs inquiries on the phone in a timely and professional manner as required by departmental policies and procedures
â¢ Provide a first class customer service experience to our Customers
â¢ Resolves product or service issues / enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue / enquiry.
â¢ Place outbound calls and perform Welcome Calls
â¢ Work towards KPI's and targets
A BIT ABOUT YOU
â¢ Articulate and possess Customer Empathy.
â¢ Possess Business Knowledge â Customer Service, Collections, Technology and Analytics
â¢ Must have at least 1-2 + years experience working with customers
â¢ Digitally adept and AI awareness
â¢ Fluent in written and verbal English
â¢ Minimum of 6+ months working in a call center
â¢ College degree preferred but not required
â¢ Willingness to work US based hours and weekends
WHAT SUCCESS LOOKS LIKE
â¢ Resolution of customer disputes.
â¢ Excellent feedback from customers.
â¢ Achievement of KPIs.
WHAT WE VALUE
Weâre proud of our diverse global team, all working in a collaborative environment and happy to share these common values :
â¢ Ambition : Voice and measure your goals.
â¢ Collaboration : Brilliant jerks can be brilliant elsewhere.
â¢ Impact : Do, get it done, create impact.
â¢ Judgement : Make wise judgement calls, putting the team and business at heart.
â¢ Leadership : Continuous improvement starts with independent action.
â¢ Leverage : Do more with less, master the art of leverage.
â¢ Passion : Be positive, bring passion and energy.
â¢ Transparency : A transparent team can help each with other
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :
We are open from Monday to Friday, 8am-4pm.
For faster processing, text : BEN(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
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