Lead, Compensation & Talent Operations
Johnson & Johnson
Manila, Philippines
16d ago

Position Summary

You will work within a team environment from the J&J Philippines location, reports to a manager based in Manila. You will connect daily to a global team and must be amenable to flexible shifts during Vitals Events, such as Year End Compensation, Performance Planning, Mid-

Year, and Year End Performance. You will ensure that deliverables meet or exceed individual objectives, adhere to department goals, and align with HR strategies.

Responsibilities :

  • Lead team delivery of day-to-day operational transactions, audits, and ticket resolution across the areas of Performance and Development, Talent, and Compensation Administration.
  • Assist with team training and partner with Sr. Manager on training gaps.
  • Assist and provide backup support to Sr. Manager Vitals, in managing stakeholder relationships.
  • Performance Ticket Support receive and action against escalated global ticket requests related to Performance Administration.
  • Assist in development of necessary documentation, including Work Instructions, process maps, and Job Aids, to support Vitals processes.
  • Support Sr. Manager, Vitals, in creation and maintenance of partnerships between Operational Tiers, to drive efficiencies, share knowledge, and ensure proper training across tiers.
  • Contribute input to Change / Communications team as necessary, including content for job aids and communications related to Vitals Administration.
  • Provide third tier resolution for any escalated issue.
  • Manage Issue & Change requests through the Change Control process.
  • Liaise with stakeholders (i.e. Total Rewards and Talent Leadership)
  • Liaise with Operational counterparts in preparation and execution of operational activities related to Vitals events (counterparts include Regional Contact Centers, Regional Workday Support Teams, Design Teams)
  • Provide subject matter expertise to team and management in support of related Vitals efforts.
  • Ticket Support when necessary, receive and action against escalated global ticket requests related to Vitals Administration.
  • Assist Sr. Manager Vitals with aligning team schedule as needed for Year End Support
  • Lead analysis and solution proposal in response to unforeseen break / fix situations.
  • Lead testing efforts for enhancements or scheduled upgrades.
  • Partner with Sr. Manager Vitals to align resources as needed.
  • Staff & Organization Development

  • Effectively manage employee performance using established company tools / methodology. Assure that company policies and practices are followed, and set an example for team member(s).
  • Set goals and facilitate growth and development to meet individualized employee career goals, motivational needs, and organizational opportunities.
  • Provide direct coaching to direct report(s).
  • Active participate in Talent Management strategies with direct reports; assist in meeting long term goals and future interests.
  • Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience. Monitor results to improve effectiveness and efficiency.
  • Qualifications

  • Bachelor's Degree Holder
  • With at least 3 years related experience
  • With strong people management experience
  • 3-5 years of hands-on experience with an ERP system required, Workday or SAP preferred.
  • Operational experience on a Global Operations Team.
  • Previous experience with internal stakeholder management.
  • Proficient analytical and problem solving skills required.
  • Strong fluency in both written and spoken English to communicate with global team members, peers, and customers.
  • Ability to connect and collaborate with team members globally.
  • Attention to detail a must.
  • Ability to act independently and decisively.
  • Ability to train a team, partner with management to lead an operational process, and gauge individual and team performance.
  • Demonstrated training experience, either formal or informal. Must be able to successfully train other team members in concepts and transactions.
  • A sense of urgency ensure timely resolution, ability to work under pressure, meet deadlines.
  • Ability to demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
  • Comfortable in handling ambiguity and fluid situations, demonstrating a pragmatic approach.
  • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.
  • Ability to excel in a team based environment.
  • MS Word, Excel, and Outlook experience.
  • Advanced MS Excel Skills required (Pivot Tables, V-Lookups)
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