Job Purpose & Accountabilities
Provide end to end HR Operations support to employees , line managers, and local HR.
Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
Management of cases according to established ways of working, including :
Using Salesforce as a tool to log queries and updates, create tickets and ensure closure of tickets,
WIP management, keeping customers updated on the status of open cases,- Taking ownership of end-to-end processes,- Handing-off cases to other teams in HR Services as required,
Dealing with third party service providers,- Meeting established KPI’s and SLA’s.
Timely escalation of complex queries to senior advisors, SME’s and policy teams.- Acting as a country or process focal point if necessary.
Liaising with HR Business Partners, HR Partners, Employees, and Line Managers, as required in order to resolve cases.
Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
Providing input for Knowledge Management within the team (including creation and ownership of documentation / job aids).
Ensuring the info in Knowledge Management is up-to-date.
Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
Skills & Requirements
WILLING TO WORK ON EITHER MID / NIGHT SHIFT (WORK SCHEDULE ASSIGNMENT TO BE SPECIFIED BY THE RECRUITER).
Tertiary qualification preferably in HR or Business Administration.
Minimum 1-2 years work experience
previous experience in Shared Service, Call Centre, Service environment is an advantage.
Exposure to an administration and / or services oriented position preferable.
Experience in service excellence.
English (Good command, both written & oral)
SAP experience is an advantage.
Strong IT skills (Microsoft suite of products).
Start Something Remarkable
Shell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement.
We enable Shell to operate in a global-competitive and ever-changing business environment.
A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.
We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds.
If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.
Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.
Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell is an Equal Opportunity Employer.