Service Now Administrator and Developer (Night Shift) | Pasay City
Stefanini
Other - Philippines, PH
4d ago
source : Monster

Summary of Qualifications :

  • Exceptional written and oral communication skills
  • Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
  • Ability to interact with a variety of individuals in a courteous, professional manner
  • Proven capability to work well under pressure and within tight deadlines
  • Proactive leader recognized for team building skills and superior client service
  • Advanced proficiency in Excel, Word, Power Point, Internet Research
  • Computer & Technical Competencies :
  • Experience (3 years) supporting web based applications
  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
  • Knowledge of IT service management and the ITIL service operations and transition processes
  • Knowledge of relational databases
  • Preferred : Experience Implementing and maintaining IT Service Management (ITSM) Tools
  • Preferred : Experience with web UI development technologies that include HTML5, CSS3, and AJAX
  • Preferred : Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
  • Preferred : Knowledge of Agile / Scrum methodology
  • Preferred Education and Experience : Bachelor's Degree or two to three years progressive work experience
  • ITIL Foundations Certification or existing knowledge, experience and / or training to enable attainment of certification within 90 days
  • ServiceNow Administrator Certification or existing knowledge, experience and / or training to enable attainment of certification within 90 days
  • Additional Notes :

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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