Technologies Line Manager
Amdocs
Manila, 00, PH
1h ago

In one sentence

End to End responsibility and accountability of infra / IT projects / activities for region / cluster

What will your job look like?

  • You will be accountable for infra / IT strategy to be defined and planned properly, prioritizing infra / IT service targets for region / cluster of multiple projects and interfaces simultaneously
  • You will be accountable for infra / IT services from establishment to OGS (ongoing support) for internal & external business customers in region / cluster, serving as ultimate escalations management and problem resolution
  • You will mentor the managers to creative services, even if diverging from pre-defined processes to provide resolution for challenging customers
  • You will be responsible for assuring End-to-End production architecture design, setup, implementation and operation is managed and delivered properly
  • You will cultivate service orientation and adhere to agreed SLAs, responsible for meeting infra / IT SLA and manage internal KPIs
  • You will become a trusted advisor, to pro-actively strive to understand the challenges of the service partner, the needs of the customer / business groups, plan / anticipate the needs and demands of client groups
  • You will manage the Infrastructure for a large enterprise consisting of over 2000+ servers, 1000+ Network devices, 3+ PB of storage & backup, 200+ Databases on Oracle & Cloudera
  • You will be responsible for the Cloud Strategy for the enterprise as well as managing the operations on the Cloud / s
  • You will be responsible to manage the operations in a 24x7 mode
  • You will establish IT / Infra center of expertise to promote use of new technologies, build market knowledge (trends, tools, functionalities, roadmap), improve processes and performance and increase efficiencies, and develop Infra / IT knowledge.
  • You will be responsible to develop plans to improve the units’ knowledge and performance. Establish and implement ongoing learning and capability expansion programs.
  • You will be responsible to create an automation mindset for the team based on SRE principles
  • You will be responsible to create and optimize the budget AOP for the account.
  • All you need is...

  • 14+ years’ experience in software development or infrastructure management including people management
  • Diverse experience in infra / IT dimensions
  • Broad understanding of the relevant domain (e.g. products)
  • Computer Engineering Degree or equivalent a must, advanced degree an advantage
  • Why you will love this job :

  • You will have a wide scope of activities
  • You will have excellent products and solutions
  • You will have scope for professional development
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