Junior/Senior Service Desk Engineers
Makati City, PH
4d ago

Qualifications :

  • Primarily responsible for call and incident management of IT infrastructure related issues.
  • Must have experienced on customer service work environment.
  • Must have experienced using any Service Desk System any IT remote tools for problem determination and resolution.
  • Must have expertise in remote troubleshooting of PC, laptop hardware (including peripherals) and repair of desktop operating system and other standard desktop software and tools.
  • Must have experience and understands desktop hardware and software implementation, SOE (standard operating environment) implementation.
  • Must have experienced and understands back-up and restoration procedure of desktop environment, configuring client network and internet connection.
  • Must have strong working technical knowledge on desktop operating systems (MS Windows-based), desktop productivity tools (Microsoft Office, Internet Explorer, Adobe Acrobat Reader, Microsoft Project, Visio) Symantec, Trend Micro Anti-Virus, Ghost replicating tools and Client Management Software.
  • Must have at least two(2) years minimum experience on desktop services.
  • Must have familiarity on ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited) version 3.
  • Must have the following certifications : Microsoft Certified Professional(MCP), Microsoft Certified Technology Specialist for Windows Vista, Microsoft Certified Technology Specialist for 2007 Microsoft Office System and Microsoft Office Specialist.
  • All candidates for the above positions must have the ff. additional qualifications :

  • Have strong documentation skills and expertise in handling escalated customer issues.
  • Able to emulate processes and procedures specific to the customer and of ITIL® framework.
  • Excellent oral and written English communication skills.
  • Strong multi-national, multi-cultural experience and orientation.
  • Customer focused.
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