Resolve customer complaints through incoming phone calls.
Secondarily, resolve customer complaints via email and chat through Zendesk.
Get to know all products and services.
Upsell products and services where appropriate.
Assist with placement of orders, refunds, or exchanges.
Provide accurate, valid and complete information by using the right methods / tools.
Develop a firm understanding of department policies and procedures.
Take the extra mile to go above and beyond to ensure customer satisfaction.
Reports any customer feedback or trends in product or service issues to Manager.
Collaborate with QA agent to review your calls as opportunities for improvement.
Job Type / Category
Industry : BPO / Call Center Industry
Contract Type : Full time
Shift Schedule : Shifting
Required Education, Skills, and Qualifications
With atleast 6 months of call center experience / related role
Ability to clearly communicate with customer to resolve issues.
Must have an understanding of common English colloquialisms.
Proven customer support experience in a fast paced high volume team
Passion for fitness and nutrition.
Displays ability to adapt / respond to different types of customers and personalities.
Displays good interpersonal skills and strong sense of empathy.
Ability to multi-task, prioritize, and manage time effectively.
Be part of the growing team!
About iStaff Solutions Inc.
iStaff Solutions Inc. iStaff.ph is a growing BPO company with clients coming mainly from the US and Europe. We are engaged in the business of providing clients with highly competent and reliable professionals with skills in programming, Web design and development, graphic design, writing, SEO, customer service and others to assist them in effectively running their online or Web-
based businesses in various capacities.
iStaff.ph is always on the search for those highly driven and highly skilled professionals who can become part of our growing talent pool.
We are looking out for dedicated and dependable individuals with the right skills and work ethic, able to accomplish tasks and projects even when faced with tight schedules.
We are also looking out for the right people who are highly motivated to develop and acquire new skills for career advancement. Are you one of them?
Job Type : Full-time
Salary : Php 18,000.00 to Php 20,000.00 / month